Photo Delivery Guide

Introducing Pixieset

Your photos are now available for download through a hosted, secure third party service called Pixieset. Pixieset is used to make it easier for all guests with the password to download, share and archive the photos in your gallery.

Once you have had time to view the entire gallery on a good quality large screen, I would really appreciate your feedback at chris@chrisjack.com.au. You can also use this email address to request any further changes/requests or comments about photos.

Common Questions

Where are my photos?

They have been securely uploaded to Pixieset and are available online at a URL you should have received in an email with the subject line ‘Photos for [Your Name]… are ready’ together with passwords.

If you are having trouble finding the gallery link and password email, try searching ‘photos for’ in your email client such as Gmail to filter the results.

What is a Gallery Password and Client Password?

This can be confusing because they sound similar. A GALLERY password is the password used to access the gallery, and excludes any photos marked as private in your CLIENT Gallery.

The CLIENT gallery will always contain ALL the photos that were edited, and you can conveniently mark photos as private so when you are ready to share them with friends, family or workmates they will not see them at all

That doesn’t mean they will be deleted though, they will remain in your CLIENT Gallery. If you want to remove them from your CLIENT gallery as well, then please let me know the specific photo numbers.

Is the GALLERY publicly available?

At any stage, if the gallery is publicly available and you prefer it to be password protected, then please let me know. I will immediately apply a password to the GALLERY. For weddings, it should already be password protected.

For most corporate events or public events, the GALLERY will not be password protected until requested (as there may be many guests wanting to access it after the event).

Where should I store the photos?

Your gallery will be hosted for two years at the download link. Having said that, it is highly recommended that you download them in high resolution and store them using a backup service such as Google Drive, Google Photos, One Drive, iCloud, Dropbox or other cloud based storage methods (in addition to storing them locally on your computer) as soon as you can.

You may also wish to encourage friends and family to download in high resolution and keep a copy as well. This way, you have multiple copies of the galleries stored and backed up.

A best practice would also be to store the photos on a USB drive or external hard drive. However, these devices are not stable for long term storage. In 10 years time for example, the data may be corrupted, so please don’t rely on physical media alone for backups (i.e. use a combination).

Storing the photos in multiple (three or more) locations is the best way to guard against accidental loss.

In simple terms, you can never have enough backups! One of the advantages of sharing the gallery with all guests is that you increase the number of backups and copies that are stored and available for the future.

Can I print the photos?

Yes! Absolutely, and this is really recommended so you have a physical copy of the photos for very special events like weddings. When printing, use the highest resolution copy of the photo you can (in pixels at the longest edge e.g. horizontal pixels for a landscape photo).

For my wedding clients, I recommend using the maximum resolution files which are sent to you about a month after the event, once any final edits are made. For all other event photography, use the high resolution versions of the photos for printing up to 8 X 12 inches with maximum clarity (at 3600 pixels).

I recommend Streets Imaging in West End for professional grade photo printing. You can of course use any other photo printing service such as Officeworks or K-Mart, but there are many advantages to paying a little more per print and using a professional photo printing lab.

The colours, contrast and appearance will also be much closer to the original photo as viewed on a colour calibrated monitor. If you are disappointed with the quality of the final print, you may need to choose a better quality print service such as Streets Imaging. If you are still not happy with the final prints, please let me know as I may be suggest a remedy.

What DPI are the photos?

DPI or dots per inch does not affect the finished printing quality of any photo. It only matters when in context with the printed size of the photo. Your photos are set to 300DPI but this is just a flag on the photo, and it will not affect the print quality. The most important factor is the number of pixels at the longest edge, which for your photos is 3600 in high resolution, and 2000 for social media sizes, and 6000+ pixels at maximum resolution (depending on the camera and crop).

They are provided in two sizes for practical reasons as the file sizes increase exponentially depending on the pixel sizes. Social media size photos (2048 pixels) are fine for posting on social media, but are not recommended for printing.

Also please note that Facebook in particular uses very aggressive photo compression and will reduce further the resolution. Your photos will never look their best on Facebook.

Why do my photos look blurry?

Your photos should not be blurry, as each photo was pre-selected for sharpness and correct focus of the subject. If you are viewing photos on a TV screen streamed from your phone however, they may look blurry due to compression.

It is best to view photos on a large and high quality monitor using the highest resolution photos you have available, using a colour managed viewing application.

Parts of a photo other than the subject may be out of focus when a photo is captured wide open to let more light into the camera. In these situations, the subject (normally a person) should be in focus, and the background should naturally fall out of focus. This is an intentional way to make the subject pop, and to remove any background distractions.

Can I get all the photos that were taken?

On average for most events, about 40-50 photos are delivered per hour of shooting. In most cases, many more photos than this will be captured. I choose the best photos based on their photographic merits, and also the sharpest, most in focus shots.

It would be practically impossible to process every single photo, as it takes about two minutes to process (edit) each individual photo. Portrait photos can take up to 15 minutes to process or longer with touch ups. If you received every photo, you would also get many double ups and duplicates that looked almost identical, test photos etc. that would be of no value and just take up space.

During times when I am shooting portrait photos, there may be many photos taken per second but only a few selected (on purpose).

I do not restrict the number of photos delivered to a certain number per hour. If I feel the photo has individual merit I will certainly edit and provide that photo in your gallery.

If you feel that there is a photo missing from a moment that you recalled I captured, please let me know and I will go back and double check the frames.

Some photos look too warm or too cold

Photos are processed on a professional NEC Multisync PA272W colour calibrated monitor. I shoot all photos in raw format, which means it is easy to change the warmth (orange) or cold (blue) skin tones after taking the photo. If you feel some photos or perhaps even the entire set is too warm or too cold, then please let me know.

In some cases this may be because you are not viewing the photos on a colour calibrated monitor, and may be using a photo viewer which is not colour managed. In these situations, you will not see what I am seeing (even taking into account variance between people). Once you print the photos, they should more accurately reflect the intentional colours they were colour graded to.

Windows computer users in particular, may find that the photo viewing application they are using is not properly colour managed. Mac users are generally blessed with native support for colour managed viewers and do not have the same issues. Google Chrome (depending on the version you are using) is generally colour managed on both Windows and Mac systems.

Some photos may be deliberately colour graded slightly warmer or colder than the ambient white balance for creative effect. For example, slightly extra warmth than correct white balance might be added to photos for a more dreamy, sunset effect, or photos taken in cold colour situations like shade may be warmed up to improve the skin tones.

Can I change or alter the photos, add filters etc?

Applying a filter or editing a JPEG photo after it has been exported from the raw file will result in a degraded photo when it is exported again. It is not recommend that you further edit or ‘enhance’ any photos such as applying filters in Instagram etc, especially if you are printing from the photo.

If you can’t resist applying a filter to photos before posting them to social media, then please remove the copyright metadata from photos that designates I was the photographer, and please do not mention ‘Photos by Chris Jack’ ;)

I would much prefer though that you contacted me and discussed the colour grading, as I may be able to colour grade the photos to look exactly how you want them while preserving the photo quality.

Can I crop the photos?

Yes you can crop the photos, but by cropping and exporting the JPEG again you will lose some detail and clarity. If there is a particular photo you prefer to be cropped differently, please let me know and I can do this for you and retain more quality (although the resolution will always decrease during cropping).

Some (or all photos) are too dark?

This may be a combination of personal preference (you prefer skin tones to be brighter) or you may be looking at photos on a screen which is not colour and light calibrated. If you believe some photos are too dark, please let me know and I will certainly look into this and either increase the exposure or discuss other options.

Most smartphones these days in dark situations will tend to boost the shadows to the point that there are almost no shadows at all. This results in a flat looking photo with no depth. I will try to retain some natural shadows in photos wherever possible, but if this is not to your taste please let me know.

A small number of photos may be intentionally, creatively or artistically either shot or edited to be dark (for example silhouettes).

Will photos be used in your public portfolio?

As with most photographers, some photos may be selected and used in a public portfolio or accessible online for marketing and promotional purposes. I respect the privacy of my clients, and therefore offer an option to advise me of any photos you do not wish to be used in a public portfolio. You can do this for up to 40% of photos, by (1) Marking them as private in your CLIENT Gallery (so they are hidden from the GUEST gallery immediately) and then (2) Emailing me with the specific photos numbers with a request to not use these in a portfolio (so I also have a record and can refer back to this).

Please do this as soon as possible after you receive the gallery if required.

You can find the photo number listed with the file name on Pixieset by clicking the expand/view button at the top, and providing the four digit photo number at the end of the filename e.g. 0056.

As a side note, in most cases only a few images are ever used in a public portfolio, for a typical corporate event this might be 10-12 and for a wedding somewhere in the region of 30 photos (less than 10% of the entire gallery as a general rule).

Will you post about my event on Facebook or a blog?

I do not like to share overly personal or intimate details of my clients or their events online, either on a blog or on Facebook.

I will sometimes post highlight photos of a wedding to my Facebook page and mention the venue and perhaps other suppliers names, but these posts are kept relatively short and do not expose any personal details such as your full names or other identifying information other than “Bob & Sue” or similar.

I never post your surname or full names in any blog posts, social media posts or anywhere online, nor anything else like your occupation or place of work etc.

Can pimples be removed or other blemishes fixed?

Pimples and blemishes are individually manually removed using a brush tool in Adobe Lightroom or Adobe Photoshop where possible in all ‘close-up’ wedding portraits and engagement photos (in other words, all close up posed portraits). It would not be feasible to remove small blemishes and pimples from every single photo in a large gallery but I do offer a touch-up service for selected photos on request.

Basic pimple removal/blemish removal is $4 per photo on a selected basis, and full touch ups (blemishes, skin softening, eye enhancement, teeth whitening) are $6 per photo as it takes about 5-7 minutes to process each photo and upload them again. If you wish to request either basic or full touch ups on more photos, then please let me know the photo numbers. If there are just a few photos, then I will most likely do this for no extra cost ;)

If you are viewing any portrait photos (for example couples portraits at a wedding) and you spot something that needs fixing that may have been overlooked (a small pimple or other blemish) then please let me know, as this is included in the editing of couples portrait photos and I would be more than happy to correct it further (which sometimes can be a matter of taste).

How can I attribute you when posting on social media?

Attributing me (mentioning my name) when posting photos to social media is really appreciated. To do this, please just mention something like ‘Photos by Chris Jack’ or feel free to tag my Facebook or Instagram pages in any posts. My instagram page is @chrisjackphoto.

Why are some photos in Black and White?

Some photos may be provided in black and white. They may be provided in black and white in addition to full colour, or they may be only black and white.

This is done for one of three reasons. (1) The photo may look better or have more impact in black and white due to the high contrast of the scene, or because it draws more attention to the subject (2) The photo may only work or look good in black and white only (for example where there is a strong unwanted colour cast such as green or pink from other light sources - and this could not be avoided) (3) The photos portray a candid or emotional moment, and this works really well in black and white to convey the story rather than seeing distracting colours in the frame.

These photos are almost always provided as additional photos (with the colour photos also provided). If they are provided without colour versions, it will be because the colour versions are unappealing or unworkable as a colour photo.

Can I get SOME photos in Black and White as well?

The simple answer is yes, but technically and logistically the workflow needs to be in the right order for this to work and each black and white photo needs to be reedited from the colour version.

If you are just wanting some photos in black and white (perhaps your favourite top 10 photos) then I am happy to do this as part of my service (once any final edits are made) for no extra cost.

It has to be done at the end of the workflow though once any final edits are locked in. It can’t be done with the initial gallery on the first day of delivery because then any minor changes would have to be done on multiple duplicates of the photo.

It takes one to two minutes to colour grade photos for black and white using special black and white sliders in Lightroom (changing the black and white tones for each underlying colour). Therefore, for a large set of photos such as a wedding this would take a considerable amount of extra processing time (around 6-7 hours).

For this reason, if you are wanting more than 10 extra photos in black and white, I do offer this service for a very small additional charge. Please enquire.

Can other EVENT suppliers use the photos?

At both corporate events and weddings there may be many suppliers that would like to use photos for their promotions, posting on social media etc. Suppliers are welcome to contact me via email at chris@chrisjack.com.au to request usage of these photos (at no cost) and I will then make sure that you also give your permission.

Alternatively, you may opt to download specific photos and send them through to suppliers for their usage. In these cases, they just need to mention ‘Photos by Chris Jack’ wherever they are used commercially or for advertising or marketing, for example in social media posts or on their website, and in the case of Instagram, use the hashtag @chrisjackphoto.

If suppliers wish to use the images on permanent website galleries to promote their business, that is fine too providing that attribution is made somewhere and a request is made, so I can check with you as well.

When CAN I request the full size photos?

For my wedding clients I offer full size, maximum quality photos exported to Dropbox for you to download, and I will post a USB drive once any final edits are made with the maximum quality photos (which are approximately 15MB each).

Please advise any final edits to photos within 2 to 4 weeks of receiving them wherever possible. Once these final edits have been made, I will export out the photos to either Dropbox or a USB drive and send them through (I send the USB drive by Australia Post to a delivery address).

For corporate event clients, maximum quality photos on a USB drive can also be requested for a small fee.

For wedding clients, please request your USB drive when you are ready and let me know where to post it to ;)